Terms & Conditions



“Account” refers to a Customer’s account established by Supreme Cars for a specific Customer, identified by a confidential security number (referred to as the “Customer Account Number“), wherein Supreme Cars provides credit terms, allowing the Customer to make periodic payments based on statements of account issued by Supreme Cars (or as otherwise stipulated in the Account agreement). This Account may be categorized as an Account, a Priority Account, or a Priority Plus Account.

“Account Booking” denotes a Booking arranged through an Account and fulfilled by Supreme Cars (as opposed to a Fulfilment Partner).

“Supreme Cars” refers to Supreme Cars, headquartered at 87 Southern Road, Thame, OX9 2ED.

“Supreme Cars Cancellation Fee” signifies the charges incurred by a Customer for canceling a Car Services Booking, as outlined in, and compliant with, Clause 3.1.3 below.

“Airport Booking” represents a Booking arranged to or from any of the airports.

“App” stands for the mobile application provided by Supreme Cars.

“Applicable Law” encompasses all statutes, statutory instruments, regulations, regulatory requirements, by-laws, ordinances, subordinate legislation, and any other applicable laws in any relevant jurisdiction at any given time.

“Booking” denotes a reservation made by a Customer for Services, as indicated by our records, regardless of the method of communication.

“Business Day” signifies a day (excluding Saturdays, Sundays, and public holidays) when clearing banks in the City of London are open for sterling banking transactions.

“Card Payment” refers to payment for a Booking through any means other than cash, cheque, or direct debit, including but not limited to credit card, debit card, Apple Pay, and PayPal.

“Central London” defines the areas delineated as Zone 1 and Zone 2 for the London Underground, subject to variation by Transport for London over time.

“Charges” refer to the fees: (i) listed in the Price List or other available literature; (ii) conveyed to the individual initiating the Booking; or (iii) for specific Account Bookings, the amount calculated based on agreed charge rates between Supreme Cars and the Customer (as applicable in each scenario).

“The Festive Period” encompasses the time between 18:00 hours on December 24th to 23:59 hours on December 26th, and from 18:00 hours on December 31st to 23:59 hours on January 1st, annually.

“Pickup Address” indicates the location specified by the Customer at the time of booking as the pickup point for the Vehicle to collect the Customer, any passengers, or goods.

“Agreement” signifies an arrangement, including journey particulars, for providing Services to Customers concerning either: (i) Account Bookings (where the Customer contracts with Supreme Cars); (ii) Non-Account Bookings (where Supreme Cars acts as a disclosed agent of the Driver to arrange the Services, and the Customer contracts directly with the Driver as principal); and (iii) Network Bookings (where Supreme Cars acts as a disclosed agent of the Fulfilment Partner to arrange the Services, and the Customer contracts directly with the Fulfilment Partner as principal), under the terms and conditions (subject to variations) communicated to the Customer either during the Booking process or as part of the Account opening procedure. Each Agreement shall integrate these Terms.

“A Delivery Vehicle” denotes a vehicle utilized for transporting or delivering goods.

“Delivery Services” include: (i) the transportation or delivery of goods within the UK; and (ii) the national or international delivery of goods.

“Customer” and “You” denote any individual(s), entity, or organization booking Services.

“Data Protection Laws” encompass all currently applicable legislation within the UK or any of its regions concerning data protection, privacy, retention, and/or security (including the Data Protection Directive (Directive 95/46/EC) (potentially replaced by the General Data Protection Regulation (Regulation 2016/679) (“GDPR“)) and the Privacy and Electronic Communications Directive (Directive 2002/58/EC) (potentially replaced by the Regulation on Privacy and Electronic Communications (Regulation on Privacy and Electronic Communications) 2017/0003 (COD) (“ePrivacy Regulation“), along with national legislation implementing or supplementing such laws in the United Kingdom and any relevant EU member state), along with all associated codes of practice and other guidance issued by any pertinent data protection authority. The terms “personal data”, “process”, “data controller”, and “data processor” hold the meanings ascribed to them in the applicable Data Protection Laws.

“The Final Destination Address” indicates the location specified by the Customer at the time of booking as the delivery address for the Vehicle to transport the Customer, any passengers, or goods.

“Operator” denotes any individual driving a Passenger Vehicle.

“Service Partner” signifies a third-party private hire enterprise.

“Merchandise” encompasses any goods transported by us pursuant to an Agreement.

“The London Postal Zone” refers to the areas corresponding to the postcode regions for London, as adjusted periodically by the Royal Mail.

“Minors” refers to individuals under the age of 14.

“Network Booking” signifies a reservation: (i) for Passenger Services; and (ii) executed by a Service Partner.

“Non-Account Booking” denotes a reservation that: (i) isn’t made through an Account; and (ii) is coordinated by Supreme Cars acting as an agent for the Operator and isn’t fulfilled by a Service Partner, where the Customer opts to pay by cash, cheque, or Card Payment.

“Travelers” indicates the Customer and any individuals authorized and/or permitted by the Customer to utilize the Passenger Services by traveling in a Passenger Vehicle. By accepting or utilizing the Services, each Traveler agrees to adhere to these Terms.

“Passenger Services” encompasses the conveyance of Travelers (along with any relevant luggage or bicycles) by a Passenger Vehicle.

Passenger Vehicle” includes any vehicle (including a motorcycle adapted for Passenger Services) used for transporting Passengers.

“Personal Data Breach” denotes the unintentional or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to any Processed Data.

“Price List” refers to the compilation maintained by us of certain Charges associated with the Services at any given time, a current copy of which is available upon request.

“Processed Data” signifies personal data provided by the Customer to Supreme Cars concerning the Services.

“Restricted Street” designates any location subject to parking laws or regulations prohibiting any Vehicle from waiting during specified hours.

“Services” include: (i) Delivery Services; (ii) Passenger Services; and (iii) any other services mutually agreed upon in writing between us and the Customer from time to time.

“Regulatory Authority” denotes any local, national, or multinational agency, department, official, parliament, public or statutory body, or any government or professional entity, regulatory or supervisory authority, board, or other entity responsible for enforcing Data Protection Laws.

“Conditions” denote these terms and conditions, subject to modifications periodically.

Vehicle” signifies either a Passenger Vehicle or a Courier Vehicle.

“Waiting Time Fee” is £30 per hour, payable in one-minute intervals.

“By using any of the Services, you agree to be bound by these Terms.”

We”, “we”, “Our”, “our”, “Us”, and “us” represent: (i) concerning Account Bookings, Supreme Cars; and (ii) regarding Non-Account Bookings, the Operator providing the Services; and (iii) concerning Network Bookings, the Service Partner providing the Services.

Written” and “In Writing” encompass any written correspondence, including email and SMS.


2.1 Account Reservations

2.1.1 Before initiating any Account Reservation, the Customer must initially establish an Account with Supreme Cars. The Customer must maintain the confidentiality of its dedicated and confidential Customer Account Number.

2.1.2 When arranging any Account Reservation, the Customer must provide its Customer Account Number. Failure to do so may result in us not being obligated to fulfill the Reservation and may, at our discretion, consider it a Non-Account Reservation.

2.1.3 Any Account Reservation made by quoting the confidential Customer Account Number shall be deemed duly authorized by the Customer, and the Customer shall be responsible for all associated Charges.

2.1.4 To receive Services related to Account Reservations, the Customer must settle the Charges, Priority Fee, and any applicable VAT (without any set-off or deduction), as invoiced by Supreme Cars, within 30 days (or such shorter period as we may notify to you at our discretion) from the invoice date (referred to as the “Due Date”).

2.1.5 Payment should be made via direct debit (preferred by Supreme Cars) or alternatively by check, wire transfer, or BACS to the bank account specified by us to the Customer.

2.2 Non-Account Bookings

2.2.1 For Non-Account Reservations, we operate as the disclosed agent of the Driver to facilitate and finalize arrangements between the Driver and the respective Customer. Consequently, the Driver enters into a Contract directly with the Customer, subject to these Terms.

2.2.2 In exchange for the provision of Services related to Non-Account Reservations, the Customer must remunerate the Driver either through cash or check, or via Card Payment, which will be processed by a third-party payment processor acting on behalf of the Driver. VAT (if applicable based on the individual VAT status of the Driver) may be included in these Charges.

2.2.3 Regarding Card Payments, we will furnish the Customer with an email confirmation/receipt for the quoted journey amount prior to the commencement of the journey. If any additional charges are incurred by the Customer in accordance with these Terms, we will issue a final receipt to the Customer within 1-2 days following the relevant journey, detailing all such additional charges. This final receipt will supersede the earlier confirmation. If no additional charges are incurred, the original confirmation will serve as the Customer’s receipt.


3.1 Charges for Passenger Services

3.1.1 The price provided to the Customer when making the Reservation will be computed based on the journey specified by the Customer at the time of Reservation (referred to as the “Quoted Journey”). Our quoted price will be determined by our selected route between the Pickup Address and the Final Destination Address (including any other designated pickup or drop-off points mentioned by the Customer during the Reservation). If specific charge rates have been established by Supreme Cars for Account Reservations, the quoted price for such Reservations will adhere to those rates. Normally, these rates will not be disclosed to individuals making an Account Reservation unless requested by the Customer.

3.1.2 You have the option to request an “As-Directed Reservation” provided your journey: (i) remains within the London Postal Zone; (ii) stays within a driving distance of less than 10 miles per hour of hire; and (iii) involves a minimum of 3 stops within the hire period, where either the Customer or any Passenger provides directions to the Operator during the hire period (“As-Directed Reservation”). If the Reservation does not meet all the criteria outlined in 3.1.2(i), 3.1.2(ii), and 3.1.2(iii) above, the pricing structure for Quoted Journeys as described in Clause 3.1.1 will be applicable. The pricing for As-Directed Reservations is determined in accordance with the Tariff. As-Directed Reservations cannot be paid for in cash.

3.1.3 There will be no charges for canceling a Passenger Vehicle Reservation within 5 minutes of a Passenger Vehicle being assigned to your Reservation, EXCEPT THAT in the case of both an Account Reservation and a Non-Account Reservation for Passenger Vehicle Services, you may cancel at any time without incurring charges if (i) for an “as soon as possible” Passenger Vehicle Reservation, the driver would have taken more than 5 minutes longer to arrive at the Pickup Address than originally quoted; or (ii) for a pre-scheduled Reservation, the Driver would have arrived at the Pickup Address more than 5 minutes later than the pre-booked arrival time.

3.1.4 Regarding the pickup of any Passenger(s) for an Airport Reservation, we will allow a waiting time of 30 and 15 minutes, commencing from the last known estimated arrival time of an incoming international flight and a domestic flight respectively. We reserve the right to levy the Customer a Waiting Time Charge, which shall encompass the initial 15 or 30 minutes (as applicable) of waiting time. For the purpose of this provision, the “last known estimated arrival time” will be determined as follows: (i) if the Customer provides a flight number at the time of making the Airport Reservation, we will monitor the relevant flight and adjust the pickup time accordingly; or (ii) if the Customer does not provide a flight number, the time specified by the Customer for the Airport Reservation. For all Airport Reservations except on-demand ones, the Customer may designate a pickup time anytime after the flight arrival time, after which the specified 15 or 30 minutes (as applicable) waiting time will commence. Following the expiration of the initial 15 or 30 minutes (as applicable) waiting time, we reserve the right to impose the Customer an appropriate Waiting Time Charge.

3.1.5 Except as provided in Clauses 3.1.4 above and 6.8 below, the initial five (5) minutes of waiting time following arrival at the Pickup Address: (i) for an on-demand Reservation, at the scheduled arrival time; or (ii) for a pre-scheduled Reservation, at the specified time, will be exempt from charges. Starting from the sixth (6th) minute of waiting time, the Waiting Time Charge will become due and payable by the Customer. It should be noted that, with regard to all Passenger Vehicle Reservations, unless expressly stated otherwise in these terms, the Customer is not entitled to free loading/unloading time beyond the waiting time outlined in Clause 3.1.4.

3.2 General Passenger Services

3.2.1 We will make reasonable efforts to provide a Passenger Vehicle that is in good working condition and of the type requested by the Customer (or, if such a Vehicle is unavailable, a reasonable alternative) within the timeframe specified by us or within a reasonable timeframe.

3.2.2 Customers must notify us at the time of making a reservation if they or any Passengers intend to transport any domestic animals in the Passenger Vehicle. All domestic animals must be transported in an appropriate locked box or cage, if applicable, and/or be adequately restrained. We reserve the right to cancel a Reservation upon arrival at the Pickup Address if we have not been informed of the Customer’s intention to transport an animal in the Passenger Vehicle, and to impose the relevant cancellation fee on the Customer in accordance with these Terms. Guide dogs are exempt from this requirement and are permitted to be transported in any Passenger Vehicle.

3.2.3 Smoking is strictly prohibited in all Passenger Vehicles, including the use of Electronic cigarettes.

3.2.4 Passengers are prohibited from playing any musical instrument or broadcasting recorded music in any Passenger Vehicle unless explicit written permission has been granted by us.

3.2.5 Passengers are not allowed to consume alcohol in any Passenger Vehicle, and both we and the Driver reserve the right to refuse carriage to any Passenger and/or request that a Passenger disembark from a Passenger Vehicle if, in our opinion, they are intoxicated.

3.2.6 The carriage of luggage in a Passenger Vehicle is subject to our absolute discretion. Passengers are responsible for their luggage and/or bicycle at all times, including loading and unloading. We may, at our sole discretion and subject to Clause 3.2.7, assist the Customer with loading and unloading their luggage and/or bicycle from the Passenger Vehicle.

3.2.7 We do not assume any liability for loss of or damage to any luggage transported in a Passenger Vehicle. We only accept liability for loss or damage to a bicycle in the event of an accident caused by the driver’s fault. We do not accept liability for any loss or damage to a bicycle under any other circumstances. The Customer acknowledges and agrees that any luggage and/or bicycle stored in the Passenger Vehicle may shift during the journey, and therefore the Customer (and any Passengers) should exercise caution when opening the luggage compartment of the Passenger Vehicle.

3.2.8 Passengers must adhere to current customs laws and regulations, and we shall not be held accountable for any delays resulting from failure to comply with these regulations.

3.2.9 All Passengers are obligated to utilize seatbelts at all times.

3.2.10 Unaccompanied Minors under the age of 11 will not be permitted to travel alone in a Passenger Vehicle. In exceptional circumstances and with the consent of the parent/guardian, we may allow Minors over the age of 11 to travel unaccompanied. When booking for an unaccompanied Minor, the Customer must notify us of their status. We do not assume any additional responsibility for any Minor traveling unaccompanied in a Passenger Vehicle.

3.2.11 We reserve the right to deny transportation or discontinue transportation of any Passenger who exhibits disorderly, inappropriate (including excessive physical contact or display), threatening, or abusive behavior, or who, in our absolute discretion, poses a nuisance or danger to our employees, agents, subcontractors, or fellow Passengers. Such a Passenger may be required to disembark from the Passenger Vehicle, and the Customer may be subject to a Supreme Cars Cancellation Fee. We are committed to providing Services in compliance with the Equality Act 2010. We may, at our sole discretion and at the Passenger’s risk, assist any Passenger who is unable to board or disembark from a Passenger Vehicle unaided.

3.2.12 In case of spillages or if any Passenger vomits in or otherwise contaminates a Passenger Vehicle, we reserve the right to levy reasonable repair or cleaning charges, in addition to £90 representing loss of earnings for the Driver.

3.2.13 We bear no responsibility for any property left behind by Passengers in any Passenger Vehicle. Any found property will be held by us for a period of 28 days, after which we retain the right to return, sell, destroy, or otherwise dispose of it as we deem fit in our absolute discretion.

3.2.14 The maximum number of bicycles permitted for transport in any single Passenger Vehicle is one (1).